Our row home has been having leaks for a couple of years, largely due to faulty work by the original builder. Alex and his team are responsive, punctual, communicative, and responsible for their work. They charge by the hour, can be on the pricey end depending on the type of job but they itemize cost, return calls, and when lingering issues arise, they come back and address them.
I had 2-3 contractors come out to figure out where a leak was coming from in my house. After one visit they figured out where the leak was coming from and diagnosed how to fix it. Haven’t had any water coming in since. Aaron was great and everyone that was involved was great. Definitely would use them again but hopefully won’t have to.
Had a lead pipe start leaking into my ceiling, Alex and his team were courteous, concise and very knowledgeable. Work was done quickly and incredibly clean considering what was needed for the repairs. A great value and piece of mind at the same time! Excellent work guys!
We had a mystery leak in the corner of our front bedroom, near our chimney. We had four or five contractors look at it, but no one seemed to know the source. We ended up replacing our chimney liner for our furnace and repairing the water-damaged wall, but then more water damage appeared. I finally called Dr. Leaks. Alex did a very thorough investigation, including opening up the wall and the ceiling, and advised me that we had likely repaired the wall before it was fully dried out. It looks like the leak never happened! His team also did some roof and chimney maintenance to ensure that no water came in that way. Alex is very good at explaining the investigation. I have a lot of peace of mind knowing that his investigation was so thorough.
Professional and honest. They helped diagnose a slow leak scenario where it was completely unclear if the issue was with the roof, or with some plumbing (it was the plumbing). Their business model of working backwards from the leak works really well for this type of problem, as if we had simply hired a roofer it wouldn't have fixed what was the actual cause of the problem, and if we had just hired a plumber they may have missed other issues, and the fix for the plumbing issue falls more under carpentry than plumbing overall. The team diagnosed and repaired the issue promptly and restored the area of the ceiling that had to be disturbed in order to fix the leak, all in a single day. Would use again, would recommend.
The guys who came on Monday were great and very professional, made me feel like I made the right decision, actually everyone I’ve dealt with in this company has been great! … Again, thanks so much for making this as painless as possible.
I was impressed with the guys and their professionalism. 5 stars - They also found the leak in a totally different area of where I would have fixed. Nice!
To be honest this has been a weight off my mind to have someone professional and who knows what they're doing help with the house problems.
It's like a vacation 🙂
I was very impressed by how thorough and informative Steve was. I definitely want to schedule an appointment!
You guys have top notch customer service. Have messaged/reached out to many companies in your line and without a doubt, you guys are the best. I appreciate that.